'사소한 일의 큰 기픔' 콜센터 상담원 친절한 응대에 감사 편지
포항시 콜센터, 상담원 친절에 '훈훈한 감사 글'...화제
【브레이크뉴스 포항】오주호 기자=포항시는 지난 7월 25일 시내버스 노선개편 후 시민 불편을 최소화하기 위해 7월 초부터 노선개편 콜센터를 운영하고 있다.
이는 버스 탑승 후 탑승 여부를 확인하는 상담원의 전화를 받고 감동받아 상담원과 포항시의 행정을 칭찬하는 내용이다.
<아래는 구글번역기로 번역한 기사 전문이다.>
A warm thank you note for the kindness of the Pohang city bus call center counselor...
City bus route reform call center extended operation until the end of the year
[Break News Pohang] Reporter Joo-ho Oh=Pohang City has been operating a route reorganization call center since early July to minimize inconvenience to citizens after the city bus route reorganization on July 25th.
According to the city of Pohang on the 29th, the number of calls from 300 to 400 on the day of the reorganization has recently decreased to 20 and has stabilized, but for the convenience of citizens, the call center, which was originally planned to be operated until the end of September, will be extended until the end of the year.
In addition, on the Pohang City Hall homepage, an article expressing gratitude for the kind response of call center counselors has been posted, which is drawing attention.
The story is that on the 24th, tourists from Busan contacted the route reorganization call center to go to the accommodation, Heunghae, from Chilpo Beach, and thanks to the quick and accurate guidance of the call center, they were able to get to the accommodation comfortably by bus.
In particular, it is a content that praises the counselor and the administration of Pohang City, being impressed by receiving a phone call from a counselor to confirm boarding after boarding the bus.
In addition, a post was posted in August saying thank you to the call center counselor who kindly responded to several calls asking for routes.
“We plan to operate a call center on weekends until the end of December so that citizens and tourists will not be uncomfortable,” said Cho Gwang-rae, head of the construction and transportation business headquarters of Pohang City. “We will use public transportation a lot.”
<저작권자 ⓒ 브레이크뉴스 대구경북 무단전재 및 재배포 금지>
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